Golden Triangle Properties - Booking Conditions

Booking Conditions

Your contract is with Golden Triangle Group Limited

The following Terms shall have the meanings set out below when used in these Booking Conditions

'We' 'Our' 'Us' means Golden Triangle Group Limited

'Property' 'Villa' 'Apartment' means the dwelling booked by the lead party name

Holiday Contract

'Unavoidable and extraordinary circumstances' means any circumstances which are unusual and/or unforeseeable which are beyond the control of Golden Triangle Group Limited, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought;re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control. Changes occurring because of the recommendation of governments, international organisation, police or the foreign and commonwealth office; and all similar events outside of our control.

Addendum to the cancellation policy -  Due to Coronavirus epidemic and controls by various governments and their statutory bodies, Golden Triangle Properties cannot accept liabilities arising from cancellations of bookings travel arrangements and any consequential losses that may occur subsequent to these controls. We would advise that you obtain suitable travel insurance as this situation is entirely out of our control.

Addendum - Book with Confidence- 3rd September 2021

Coronavirus and our Book with Confidence p
We will continue to offer our 'Book with Confidence' pledge which allows customers to postpone their dates (subject to availability) should FCDO (or their government equivalent) advice change, or in the case of the UK a local lockdown/social gathering restrictions mean they can no longer travel to the region with their group. 

However, We will be increasing the minimum notice for cancellation/deferral from 28 days prior to the start date to 6 weeks prior (applicable to new bookings created after 1 September 2021). This will mean that up until 6 weeks before the start date, clients will be able to request deferral or choose to cancel their booking with loss of deposit only. If a cancellation or deferral request is made within 6 weeks of the holiday start date, clients will no longer be eligible for any amendments and will incur 100% of the booking cost paid to Golden Triangle Properties at the point of cancellation. 

Disinclination to travel will not be accepted as a reason for cancellation nor will illness (as this can still easily be covered by travel insurance). The only circumstances in which we would expect deferrals to be granted would be in the unlikely scenario that new government travel restrictions are imposed that mean travel to the destination is no longer possible (as it is not possible to cover against this with any travel insurance policy) or the villa destination imposes extreme entry restrictions whereby they would not be able to feasibly carry out their typical holiday (e.g. a mandatory quarantine period on arrival). 

Addendum - Book with Confidence- 15th June 2021

The following replaces our terms and conditions where appropriate.

From 8 weeks before your intial booked arrival date you will be expected to travel unless Covid 19 Restrictions* (defined below) apply to your travel plans. We understand that restrictions are being placed at very short notice. If Covid 19 restrictions* are applied at very short notice which makes your arrival impossible, we will work with you to find the best solution. We need as much time as possible to resell your booking to another country of departure where restrictions might not be in place. If you cooperate with us by giving as much notice as possible, we will protect the money you have paid by issuing a voucher for use in a property to be booked by end September 2022. 

* Covid 19 Restrictions are defined as:

  • Your country of departure has placed Portugal on a "Red List" (if on "Green or Amber list", you will be expected to travel).

*We reserve the right to withdraw the BWC (Book with confidence) without notice before the end date.

Last updated 22nd April 2021

  • Covid 19 Policy

    Book your 2021 villa holiday with the assurances you can move your dates or get a Credit Villa Voucher for the full value of your payment if your travel dates are affected by FCDO.

    Please note You still need to maintain your normal travel insurance for all other matters as this will only cover you for moving your booking in the case of Travel Restrictions by governments.

  • Terms and Conditions:

     If you are due to be travelling to Portugal with Golden Triangle Properties holiday home or are currently deciding whether to book, then   please relax. If the FCDO advises against 'all but essential' travel or the government imposes restrictions that mean you are unable to travel due to the Coronavirus, then we will change your dates with no admin fees applied.

In summary this means that: 

  • You will not lose your deposit, it will be transferred to your replacement booking. 
  • The cost of your holiday will remain the same, regardless of FX movements or future price increases. We are also waiving all admin fees for amending dates for bookings affected by Covid19. Should you wish to book more expensive dates for your replacement booking then you simply pay the difference.
 
  • Comprehensive travel insurance must be taken out to protect you in cases of cancellation for any other reason including, but not limited to, being unable to travel due to airline failure or cancellation, being quarantined for or diagnosed with Covid-19 or unable to travel due to work commitments or restrictions upon return.
  • Cancelled flights or flight operator failure is not covered under this Covid 19 scheme.

Confirmation

A booking form will be emailed to you upon reservation.  Please complete and return this document. 

Cancellation Charges

Deposits (30% of the total cost) are non-refundable.

A cancellation received less than 8 weeks before departure will result in a forfeiture of the full cost of the booking.   

In this instance, we shall endeavour to re let the property. Providing successful, we will contact you to discuss a return of your monies less the deposit.  This may be a partial payment of the 70%, as late bookings often have to be re sold at a reduced cost to fill the dates booked.

Requests for alterations to dates within a 6 week time frame either side of the original arrival and or departure date will be treated as cancellations.

All cancellations must be in writing by letter or email by the lead party named in the booking.

We strongly advise when you have made the booking you purchase Travel Insurance. 

Addendum to the cancellation policy - Due to Coronavirus epidemic and controls by various governments and their statutory bodies, Golden Triangle Properties cannot accept liabilities arising from cancellations of bookings travel arrangements and any consequential losses that may occur subsequent to these controls. We would advise that you obtain suitable travel insurance as this situation is entirely out of our control.

Amendments made by the lead party named

Any changes made to the booking must be received by the lead party named, in writing, by letter or email.

We will endeavour to accommodate your request/s.

An administration cost will be charged at £25.00 for each and every request.

A change of arrival or departure date within 6 weeks of the original departure date may be treated as a cancellation of your booking and the charges as set out under the heading "Cancellation Charges" may be applied.

Missed Flights

We will not be held responsible for any liability should you or any other persons in your party miss flights.  Your booking will be secure until you are able to travel, however, we will not be able to extend your original departure date from the property.

Travel Insurance

Travel Insurance may be included with your credit card company provider.  Please ensure adequate cover has been arranged for all members in your party.

Management Companies 

The services of a Management Company are employed by the Owners of their villa / apartment.  They oversee the maids, pool crew, gardeners, maintenance and technicians.  Before arrival you will be given the name of the Company, a named contact and their telephone number for any problems causing concern.

Damage Deposit

Damage deposit monies are due two weeks before your arrival at the property. This is required to protect the Owners of privately owned villas and apartments against accidental breakages and damages that may occur during your stay.

Dependant on the villa / apartment booked the cost will be between £500 and £1,000

Single sex, young persons, Hen or Stag parties will be charged £1,500 regardless of the property booked.

Wedding Parties will incur a higher charge of £2,000 

The lead party named on the booking will be the only person able to make the pre-authorisation.  Your credit card details and full residential address will be required.

Monies will be held against your credit card.

Management companies report any breakages and or damages within 7 days of your departure.

Monies will be released back to you 7 to 10 days after you depart the property (dependant on your credit card provider) should a breakage and or damages not have been reported.

It is advisable to report any anomalies upon your arrival. 

During your stay if any breakages or damages occur please report them.

If the villa /apartment is left in an unacceptable condition, any additional hours over the allocated time given to clean will be charged from your damage deposit.

If damages / breakages occur during your stay that exceed the amount held against your credit card and you are reluctant to pay the difference, we will pass your details to our company Solicitor and proceedings will be made against you.  English Law states that if we are awarded in Court then you will be liable for our Solicitor and Court costs. 

Telephone Charges 

If a landline is available at the property and you use it, the bill must be settled before you leave. 

Television Providers

While we endeavour to provide you with a choice of channels, we are unable to guarantee access to any/all channels.

Arrival and Departure Times

The arrival time to the property is 4pm.  

The departure time from the property 10am

In the months of June, July and August we are not able to accommodate flexibility outside of these times.

During the other months of the year earlier arrival and later departure times may be feasible. Management companies control if we are able to allow earlier and later departure times but will only advise 3 days before arrival for an earlier check in and 3 days before departure for a later check out.

All early arrivals and late departures agreed will be provided with written confirmation from us.

We reserve the right to charge for additional occupancy on a daily basis if the property is not vacated at the time agreed from the breakages deposit.

We do not have facilities to store luggage.

Management companies have forbidden early luggage drop offs prior to arrival times in the months of June, July and August.

Accommodation

The maximum occupancy per villa / apartment is shown on the website.  This is subject to 2 persons per bedroom.

If you arrive with more than the allocated number of persons, or it comes to light during your stay that more persons are staying at the villa, then persons over this number will be asked to leave.

All villas and apartments advertised are strictly no smoking within the dwelling.

Domestic pets are forbidden.

All villas and apartments are self-catering.  Management companies supply the following items for your arrival;

Bathroom             1 toilet roll and soap to wash hands in each bathroom

Kitchen                                    Washing up liquid and 1 dishwasher tablet 

Smoking inside the villas and or apartments is strictly prohibited.

Building Works

Building work near your villa /apartment and the associated noise is unavoidable.  We do not control such work nor have any authority request builders to cease work. If we are made aware of such works, we will notify you just as soon as we can that building works may affect your holiday.

Weather

While the weather is generally sunnier than in the UK, it does rain in the Algarve.  The properties are not naturally suited to very poor weather conditions.  This may cause temporary water ingestion into the villa which can lead to watermarks appearing and dampness.

Accuracy

All information contained within our website has been compiled from up to date information which we amend as frequently as possible with any changes.  There may be occasions when the advertised property is not as advertised due to modification.  Such situations may be due to local circumstance, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control.  If we are advised of alterations / changes, we will of course notify you as soon a possible.  We will not be held liable for circumstances beyond our control.  It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.  Furnishings of the property may also sometimes vary from that advertised, if a particular facility offered on our website is essential to your stay then please notify us at the time of booking.

Our Website Guide

The information contained within our website does not form any part of a contract with you

Behavior

We reserve the right to our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion, or that of our employees, representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, or their property. If you are prevented from travelling on an aeroplane because of an opinion of any person of authority at the airport, that you appear unfit to travel; we have no further responsibility for your journey or your holiday, including any return flight. Furthermore, we will impose full cancellation charges and will not give any compensation or cover any costs you may incur as a result of having to make alternative arrangements. We reserve the right to refuse any bookings that we feel will be a nuisance to the villa owner.

Special Needs or Requirements

Should you require any special needs or requirements, for example wheelchair access, we would ask that you let us know at the time of booking, so that we can ensure that the chosen villa is suitable for your needs.  Please could you also note this on the booking form.  We cannot take responsibility for the lack of suitable facilities if we are not notified at the time of booking. 

Safety

Please be extremely careful with windows, especially full-length patio doors or windows.  The glass may not be toughened.  Accidents can occasionally happen in unfamiliar environments more easily than they do in your own home.    We are not liable for any damage caused by glass doors or windows.

We do not guarantee that any villa is totally child friendly or child proof, therefore we advise that care is given, particularly around the pool area.

Terrace walls may be 90cm -1m high or less there may be  a roof terracewith low walls that are NOT gated or walled off. If you have any genuine concerns regarding the safety of the property please contact us immediately and we will endeavour to rectify them if necessary or possible locally.  Some single storey properties may have slopes or steps or access, some properties have steep staircases with possibly low head heights.

It is ultimately your responsibility to ensure the safety of every member of your party.

Visas and Passports

If you do not hold a valid passport, it is your responsibility to check whether a valid visa is required for the Country being visited.

Complaints

In order that we may resolve any problems that may arise during the stay of your holiday it is a condition of booking with us that the complaint must be taken up immediately with the management company whose name address and contact details will appear on your final confirmation.  Golden Triangle Properties must be given the opportunity to resolve any problems brought to our attention and allowances made by you for any local  conditions, whichaffect the time taken to rectify the situation. If you are still unsatisfied with the outcome, please contact us.  We can accept no responsibility on your return home if this procedure is not followed. Should the villa management company be unable to resolve the matter, details of the complaint must be notified to Golden Triangle Properties in writing from the lead party name within 14 days of the end of your holiday.  Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly it may be difficult to investigate your complaint thoroughly. Compensation payments will only be considered when it is proven that any reported problem had a prolonged or major impact on the enjoyment of your holiday booked.  We accept no responsibility resulting from activities of theft, breakdown of electrical items or machinery within the property nor accept any liability for such matters.  If you are ill or injured whilst on holiday you must, in addition to reporting your condition to your management company, contact a local Doctor and also consult your GP on your return to the UK.  Should you then wish to make a claim against us as a result of your illness or injury you must provide us with written details of the local Doctor you consulted and your GP together with a written authority for us to obtain a medical report from both of those Doctors.

Our Liability

We are not liable for any claims for emotional or psychiatric injury or distress, loos or damage to your baggage or loss or damage for anything resulting from theft or attempted theft.  Out maximum liability for any claim will be limited to the cost you're your holiday. Our obligations and those of our suppliers providing any service or facility should be to do so with reasonable skill and care.  Standards of for example, safety, hygiene and quality vary throughout the locations that we offer.  Sometimes these standards are lower than those expected in the UK.  We accept no liability for any disturbance caused to clients due to conditions beyond our control and the consequences, which could not have been avoided.  This includes natural or nuclear disaster, fire and adverse weather conditions.

We would give all reasonable help we can to resolve any disputes that may arise.

Non-Urgent Calls

Non-urgent calls received outside of office hours (9am to 6pm) will automatically be charged £25 per call answered from the damage deposit.  

Requests for call outs outside of office hours for non-urgent circumstances will automatically be charged 50 euros from your damage deposit.

Emails received for non-urgent circumstances will be answered without charge.

Disclaimer

The Company accept no liability for the following

Client's booking Villas / Apartments in close proximity to Golf courses do so at their own risk.  We do not accept liability for incoming golf balls.

Water boards, Electricity body Gas boards and the like in the Algarve do not notify Owners when the supply will be cut to do works.  We do not accept liability for such undertakings that disrupt your stay.

Items left behind

Please ensure you have all your personal items and luggage before you leave the villa.

The cost to retrieve, package and post item/s back to the UK incurs a £100 charge plus the posting cost.

Emails

To ensure emails reach your inbox from us, please save the following email addresses to your contacts.

info@goldentriangleproperties.com

clare@goldentriangleproperties.com

eva@goldentriangleproperties.com