Golden Triangle Properties - Booking Conditions

The following booking conditions relate to the rental of privately owned villa or apartments for which we act as the agent or sub agent for the owner. Your contract is with Golden Triangle Properties ("the Company").

The following booking conditions relate to the rental of privately owned villa or apartments for which we act as the agent or sub agent for the owner. Your contract is with Golden Triangle Properties ("the Company").

Any matters arising from it shall be subject to English law and the jurisdiction of the courts of England and Wales. If you are a resident of Scotland or Northern Ireland, the courts of Scotland and Northern Ireland can deal with any disputes. The contract is binding only when the Company issues its written confirmation and final invoice with the lead party shown at the top of the invoice. If we are unable to accept your booking we shall return your deposit immediately. The balance of the booking along with a damage deposit must be paid 6 weeks prior to the departure, or at the time of booking if within 6 weeks. Clients who do not pay the invoice at the due time are liable to have their holiday cancelled and cancellation charges levied. The lead party is responsible for all payments due.
 
Confirmation
Once you have read the details on the booking form and our booking conditions, please confirm this by signing and returning one copy to us. On completion of payment we will send a final confirmation form to you with instructions regarding key collection, directions, and the management company responsible for your property.
 
Cancellation Charges
If you have to cancel your booking we would apply the following cancellation charges to the rental costs, which is in line with most rental companies:
All cancellation: more than 6 weeks, forfeiture of deposit. 6 weeks or less prior: 100% of the cost.
The Company will always endeavour to re-let and providing successful, the deposit would be forfeited and partial refund of the balance would be assessed. Please note that insurance is essential. Cancellations must be in writing and signed by the lead party who signed the booking form.
 
Amendments Made by You
If after the Company has despatched written confirmation of your booking, you wish to alter any of the arrangements made, the Company will do its best to accommodate you changes, however a charge of between £10 to £30 per person will be made, depending on charges made upon us. A change of departure date within 6 weeks of the original departure date may be treated as a cancellation of your booking and the appropriate charges may be applied.
 
Price Guarantee
We guarantee that once you have your booking confirmed the basic price of your holiday will not be increased. Only government action such as VAT increases can alter this. We reserve the right to change any of the prices, services or other particulars contained within our website at any time before we enter into contract with you. If there is any change we will notify you before we enter into an agreement with you.
 
Missed Flights
We will not be held responsible for any liability should you miss your flights. Should you miss your flight we will endeavour to make alternative arrangements, but we cannot guarantee this.
 
Travel Insurance
Many clients have their own annual insurance or insurance cover through their credit cards. However, as a service, the Company would be happy to arrange insurance for clients and would charge a £10 per person administration fee. This would provide you with a refund of cancellation charges if it is for the reason covered by the policy, excluding the policy excess. If the Company has not arranged your travel insurance then it is essential and a condition of booking with us, and the lead party names responsibility, to ensure that adequate cover has been arranged for yourself and your party.
 
Damage Deposit
A damage deposit of £150 to £500 (which is included on your final invoice) is required to protect the owners of privately owned villas and apartments, against accidental breakages and damage. This sum will be refunded by cheque, less if necessary, the cost of replacements or repairs, as soon as we have received a report from the management Company (within 5 working days of your departure from the property). Large single sex or young parties may be charged a higher breakage charge.
It is the rental client's responsibility to ensure that all rubbish is placed in bins and the property is left in reasonably clean order prior to your departure from the property, in order to avoid any additional service charges. Please note, that most management companies charge when called out due to guests locking themselves out of the property.
Additional charges will apply for the misuse of linen or towels and if excessive time is required to clean the property after your departure. These charges would be taken from your damage deposit.
 
Telephone Charges
If a telephone is available in the property then a deposit must be paid in advance. Telephone and Internet access are not always available.
 
Satellite TV
We are unable to guarantee access to any/all of the channels from SKY/digital channels; it is extremely unlikely that you will be able to access Sky Sports or Movies. While we will endeavour to provide you with a choice of channels, we cannot guarantee which ones they will be.
 
Arrival and Departure Times
To ensure that the property you are renting is cleaned and ready for your arrival it is necessary for the property to be vacated by 10am. Arrivals may occupy from 4pm onwards, where possible these times can be changed to accommodate your flight times; this must be confirmed in writing prior to your arrival. However, if this has not been agreed and due to the inconvenience it can cause arriving guests, we reserve the right to charge for additional occupancy on a daily basis if the property is not vacated at the time agreed.
 
Accommodation
The maximum occupancy (excluding infants) is two persons per bedroom and must not be exceeded unless arrangements have been made with the Company, over occupancy of the property will result in additional charges, or we will ask for any person to leave the property in the case of non-compliance of occupancy. All the names of those staying at the property overnight must be given to the Company prior to departure and on the booking form.
 
Please note pets are not allowed.
 
Management
In the case of privately owned villas, management services such as maid services, garden and pool maintenance and property repairs, over whom we have no direct control as they are supplied by third party suppliers under contract direct with the owners.
Maids do not wash dishes or launder clients' clothing or other items.
 
Accuracy
All information contained within our website has been compiled from up-to-date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will of course, notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.
Furnishings of the property may also sometimes vary from that advertised, if a particular facility offered on our website is essential to your booking please notify us at the time of booking.
 
Our Website Guide
The information contained within our website does not form any part of a contract with you.
 
Building Works
From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence, we will notify you as soon as we are made aware, that any building work will affect your holiday.
 
Weather
While the weather is generally sunnier than in the UK, it does occasionally rain heavily. The properties are not naturally suited to very poor weather conditions that may cause temporary water ingestion, into the villa and lead to watermarks appearing on the ceiling and dampness.
 
Food Packs
We can provide food packs at an additional charge, however we cannot cater for particular demands or food allergies. These packs will contain the essentials for light refreshment should shops be closed at time of arrival. We do not provide washing equipment in the form of dishwasher tablets, washing up liquid, bathroom toiletries etc.
 
Behaviour
We reserve the right to our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion, or that of our employees, representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, or their property. If you are prevented from travelling on an aeroplane because of an opinion of any person of authority at the airport, that you appear unfit to travel; we have no further responsibility for your journey or your holiday, including any return flight. Furthermore we will, impose full cancellation charges and will not give any compensation or cover any costs you may incur as a result of having to make alternative arrangements. We reserve the right to refuse any bookings that we feel will be a nuisance to the villa owner.
 
Special Needs or Requirements
Should you require any special needs or requirements, for example wheelchair access, we would ask that you let us know at the time of booking, so that we can ensure that the chosen villa is suitable for your needs. Please could you also note this on the booking form. We cannot take responsibility for the lack of suitable facilities if we are not notified at the time of booking.
 
Safety
Please be extremely careful with windows, especially full length patio doors or windows. The glass may not be toughened, and accidents can occasionally happen in a strange environment, more easily than they can do in your own home. We are not liable for any damage caused by glass doors or windows.
We do not guarantee that any villa is totally child friendly or child proof, and therefore we advise that care is given, particularly around the pool area.
Terrace walls may be 90cm - 1m high, or less, there may be roof terraces with low walls that are NOT gated or walled off. If you have any genuine concerns regarding the safety of your property please contact us immediately and we will endeavour to rectify them if necessary or possible locally. Some single story properties may have slopes or steps for access, some properties have steep staircases with possibly low head heights.
Please call us if you are worried about any aspect of the property you are interested in, and we will try to recommend accordingly, however it is ultimately your responsibility to ensure the safety of every member of your party.
 
Visas and Passports
If you do not hold a valid EC/UK passport it is your responsibility to check whether a valid visa is required for the country being visited.
 
Complaints
In order that we may resolve any problems that may arise during the stay of your holiday, it is a condition of booking with us that the complaint must be taken up immediately with the management company, whose name, address and contact details will appear on your final confirmation. Golden Triangle Properties must be given the opportunity to resolve any problems bought to our attention, and allowances made by you for any local conditions which affect the time taken to rectify the situation. If you are still unsatisfied with the outcome, please contact the Company direct. We can accept no responsibility on your return home if this procedure is not followed. Should the villa management company be unable to resolve the matter, details of the complaint must be notified to Golden Triangle Properties in writing from the lead party booking name within 14 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly. Compensation payments will only be considered when it is proven that any reported problem had a prolonged or major impact on the enjoyment of your holiday booked. We accept no responsibility resulting from activities of theft, breakdown of electrical items or machinery within the property, nor accept any liability for such matters. If you are ill or injured whilst on holiday you must, in addition to reporting your condition to your management company, contact a local doctor and also consult your GP on your return to the UK. Should you then wish to make a claim against us, as a result of your illness or injury, you must provide us with written details of the local doctor you consulted, and your GP, together with a written authority for us to obtain a medical report from both of those doctors.
 
Our Liability
We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, or loss or damage or anything resulting from theft or attempted theft. Our maximum liability for any claim will be limited to the cost of your holiday. Our obligations, and those of our suppliers providing any service or facility, should be to do so with reasonable skill and care. Standards, of for example, safety, hygiene and quality vary throughout the locations that we offer. Sometimes these standards are lower then those expected in the UK. We accept no liability for any disturbance caused to clients due to conditions beyond our control, and the consequences which could not have been avoided. This includes natural or nuclear disaster, fire, and adverse weather conditions.
We would give all reasonable help we can to resolve any disputes that may arise.